What you need to know
- Google confirms some Pixel 9 Pro units have display faults and starts a free extended repair program.
- Eligible Pixel 9 Pro devices show vertical lines or flickering issues that qualify for free repairs.
- Google has also launched a similar extended repair program for Pixel 9 Pro Fold due to reported issues.
It’s been more than a year since the Pixel 9 series was introduced, and many users have been reporting display issues with their devices. Google has now officially acknowledged that some Pixel 9 Pro and Pixel 9 Pro XL units are faulty, and the company will offer an extended free repair program for them.
On a support page, Google notes that a limited number of Pixel 9 Pro and Pixel 9 Pro XL units may “experience issues that affect functionality of the device.”
For affected units, the company is launching an extended repair program that covers these devices for three years after the original retail purchase date. If eligible, Google will repair your phone for free.
To qualify for the program, the device must show a vertical line on the display running from bottom to top. Google adds that the display flicker on Pixel 9 Pro models also qualifies.
As with normal warranties, Google states that cracked displays or devices with liquid damage aren’t covered under this program. The program began yesterday (Dec. 8), and if you’re affected, you can visit a Google walk-in center or an authorized service center.
Google Pixel 9 Pro Fold also gets an extended warranty program
Similarly, Google has also started an extended repair program for the Pixel 9 Pro Fold. As with the Pixel 9 Pro and Pixel 9 Pro XL, the company says some units “may experience issues that affect device functionality.”
Google is offering a similar extended warranty where users “may be eligible for a replacement at no charge.” There’s no clear reason yet for this program, and it doesn’t appear to be tied to display faults like the Pixel 9 Pro models, so the exact cause remains unknown.
Still, if you’re facing issues with your Pixel 9 Pro Fold, you might be eligible for a free replacement. You can check your eligibility using this link. It’s worth noting that, like all Pixel phones, cracked displays or liquid damage may disqualify your device.